Terms of Service

Last updated: July 3, 2026

1. Acceptance of These Terms

These Terms of Service (the "Terms") are an agreement between you and CoachApp ("CoachApp", "we", "us"), the operator of the CoachApp platform — software-as-a-service for personal trainers available on this website and its associated web applications (the "Service"). By registering an account, signing in, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Service.

2. The Service

CoachApp is a coaching-business management platform. It includes a trainer application (client management, workout-program building, scheduling, and finance tracking) and a companion client application (workout execution, food diary with AI nutrition-label scanning, and progress tracking).

There are two kinds of users:

  • Coaches — fitness professionals who register a paid account and are our customers;
  • Clients — a Coach's trainees, who access the companion client application using an access code issued by their Coach. Clients do not pay CoachApp and do not hold a subscription contract with us; their use of the Service is arranged by their Coach.

3. Accounts and Eligibility

To register a Coach account you must be at least 18 years old and legally capable of entering into contracts. You agree to provide accurate registration information and to keep it up to date.

You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately of any unauthorised access.

By adding Clients to the Service, a Coach represents and warrants that: (a) the Coach has obtained the Client's consent to the processing of the Client's personal data in the Service, including health-related data (body measurements, nutrition and workout logs); (b) the Client data the Coach enters is accurate; and (c) the Coach complies with the obligations applicable to a data controller in respect of their Clients' data. See "Data and Privacy" below.

4. Subscriptions, Billing, and Grace Period

Use of the Service by a Coach begins with a 14-day free trial. After the trial, a paid subscription is required. Current plans: Solo — 25 USD/month and Pro — 50 USD/month (prices are in US dollars; when paying, the amount is converted to Belarusian rubles at the exchange rate current on the payment date). We may change prices with advance notice; a price change applies only to subsequent billing periods.

Payments are currently processed manually — by bank transfer or via the ERIP payment system, following the details and instructions shown in the billing panel of your trainer dashboard. An administrator records receipt of payment, after which your subscription period is extended.

If a subscription lapses, a 7-day grace period applies during which you can pay without interruption. Access to the Service is currently not automatically blocked on expiry; however, we reserve the right to suspend or restrict access to unpaid accounts after the grace period ends.

Refunds are governed by our Refund Policy.

5. Acceptable Use

You agree not to use the Service to:

  • violate the laws of the Republic of Belarus or any other applicable law;
  • upload or distribute malicious code, or attempt unauthorised access to the Service, to other users' accounts, or to other coaches' databases;
  • process personal data of any person without a proper legal basis or consent;
  • resell, sublicense, or provide access to the Service to third parties outside the Coach-Client model the Service is designed for;
  • perform automated bulk data extraction (scraping), load attacks, or any activity that disrupts the normal operation of the Service;
  • post content that is unlawful, abusive, or infringes third-party rights.

We may suspend or terminate any account that violates this section.

6. Relationship Between Coaches and Clients

CoachApp is a software tool. We are not a party to the relationship between a Coach and their Clients, and we are not responsible for the quality, safety, legality, or results of any coaching services. All arrangements about training fees, scheduling, and program content are made directly between the Coach and the Client.

Nothing in the Service — including workout programs and nutrition data, whether entered manually or produced by AI scanning — constitutes medical advice. Users should consult a physician before starting any training or nutrition program. Coaches are solely responsible for the professional adequacy of the programs they create.

7. Intellectual Property

The Service, including its software, design, trademarks, and documentation, belongs to CoachApp or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription, solely for running your coaching business.

Content you create in the Service (programs, notes, client records) remains yours. You grant us the right to process that content solely to the extent necessary to provide the Service.

8. Data and Privacy

Every Coach receives a fully isolated database. For their Clients' personal data, the Coach acts as the data controller and CoachApp acts as the processor and platform operator. How we handle data — including the transmission of nutrition-label photos to Anthropic's Claude API for nutrition extraction — is described in our Privacy Policy, Cookie & Storage Policy, and Data Deletion Policy.

9. Availability and Disclaimers

The Service is provided "as is" and "as available". We aim for reliable operation but do not warrant that the Service will be uninterrupted, error-free, or that data will be preserved in circumstances beyond our reasonable control. We may perform maintenance and will try to give notice of planned downtime. To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose.

We recommend that Coaches periodically export data that matters to them. AI nutrition-scanning results are estimates and may contain inaccuracies — review them before relying on them.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the aggregate liability of CoachApp for any claims connected with the Service is limited to the amount you actually paid for your subscription during the 12 months preceding the event giving rise to the claim. We are not liable for indirect losses, lost profits, loss of goodwill, or loss of data, except where such a limitation is not permitted by law.

Nothing in these Terms limits any liability that cannot be limited under the law of the Republic of Belarus.

11. Termination

You may stop using the Service at any time and may request full deletion of your account as described in the Data Deletion Policy.

We may suspend or terminate an account: (a) for a material breach of these Terms; (b) for non-payment after the grace period; or (c) where required by law. If we terminate for breach, the paid-up period is non-refundable except where the law provides otherwise.

12. Changes to These Terms

We may update these Terms from time to time. We will give advance notice of material changes through the Service or by email to the address on your account. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree with a change, stop using the Service before its effective date.

13. Governing Law and Disputes

These Terms are governed by the law of the Republic of Belarus. The parties will first try to resolve any dispute by negotiation; complaints should be sent to the contact address below. Disputes not resolved amicably shall be settled by the competent court of the Republic of Belarus in accordance with the jurisdiction rules established by law.

If any provision of these Terms is held invalid, the remaining provisions remain in force.

14. Contact

Questions about these Terms: CoachApp, email hello@coachapp.example.